Rules & Terms — The Pokies 114

Welcome to the Rules page for The Pokies 114. We tested the platform and compiled a clear, practical guide so you understand how the service works, what is expected of you as a player, and how we handle deposits, withdrawals, verification and disputes. This document describes the legally binding terms and operational rules that govern use of The Pokies 114 gaming platform across internet-enabled mobile, desktop and other devices.

1. Operator, Jurisdiction and Scope

The Pokies 114 operates as an online gaming operator registered in Costa Rica with registration number 3-102-841524 and established in 2021. Our operations are conducted under applicable laws and recognized regulatory frameworks; where required we comply with oversight and standards used in the online gaming industry. These Rules apply to every person who registers or uses an account on The Pokies 114 platform and to any play or financial transaction initiated via the platform.

2. Acceptance of Terms

By registering an account you accept and agree to be bound by these Rules. We tested account flows and our results show that account creation confirms automatic acceptance of terms and any updates published to the platform. If you do not agree with these terms you must stop using the platform immediately.

3. Eligibility and Responsible Use

• You must be of legal gambling age in the jurisdiction where you reside.
• You must be located in a country or region where online gambling is legally allowed. It is your responsibility to confirm local legality.
• Your account must be registered in your full legal name and with correct personal details.
• You must not be excluded from gambling by any regulator or self-exclusion scheme.
• Account use must be personal and for entertainment only; professional or commercial use is prohibited.

4. Account Opening and Verification

When you open an account we collect personal details including name, date of birth, contact information and payment data. We tested the verification process and our results show that verification is typically requested before withdrawals or when transactions or play patterns trigger risk checks.

Required documents (examples)

We reserve the right to request additional documentation at any time. We tested identity checks and found that once full documentation is provided, standard verification reviews are completed within a reasonable timeframe, though complex cases may take longer.

5. Deposits, Payment Methods and Limits

Deposits appear in your account once the transaction is confirmed by the payment provider. Available payment methods and limits are published in the payments section of the platform. We tested common payment options and verified the following operational principles:

• Only use your own bank card or payment account to fund your account unless expressly authorised by support.
• Deposit limits apply per method and may be adjusted for AML and responsible gambling reasons.
• We may request documentation related to any deposit transaction.

Typical processing times (examples from our tests)

6. Withdrawals, Playthrough and Anti-Money Laundering Measures

Withdrawals are processed after we perform required identity and transaction checks. To comply with anti-money laundering obligations we require certain playthrough conditions depending on deposit type. From our testing and operational checks we apply a pragmatic approach to playthrough and withdrawal:

• Playthrough requirements may apply before withdrawal. As examples only, PayID deposits may require 1x wagering of the deposited amount and card deposits may require 3x wagering before withdrawal — these are illustrative and actual conditions will be shown in your account based on the chosen payment method.
• We do not charge withdrawal fees from our side; your financial institution may levy fees.
• We may hold funds while we verify identity or investigate suspicious activity.

Withdrawal processing expectations

When a withdrawal is processed, it leaves our control and timing of receipt is dictated by external financial institutions. If a withdrawal fails or is returned we will contact you and work to find a solution.

7. Account Conduct, Prohibited Activity and Game Integrity

We take game integrity seriously. Our systems are monitored for irregular play patterns, collusion, automated gameplay, and attempts to abuse offers or manipulate outcomes. Our tests have identified common abuse vectors; we list prohibited behaviour below to help you avoid mistakes that can lead to account suspension.

• Using robots, bots, scripts, programmed devices or any external software to automate or influence gameplay.
• Collusion with other accounts to manipulate results.
• Using duplicate or multiple accounts to take advantage of welcome offers or promotions.
• Using another person’s payment method without approval.
• Attempting to exploit a malfunction, software error or system fault for gain.

If we suspect or detect prohibited behaviour we may void related bets and winnings, suspend or close accounts, withhold funds pending investigation and refer matters for criminal proceedings if appropriate. Our investigations cross-check play history, device data, payment trails and third-party provider logs. In our experience, thorough documentation and cooperative responses by players speed up dispute resolution.

8. Bonuses and Promotions — Rules and Abuse Prevention

Bonuses and promotions have specific terms. We tested promotional claims and observed that offers often have game, country and playthrough restrictions. Promotions are only valid as specified and we reserve the right to cancel or amend offers.

• Bonus funds may have wagering requirements and eligible game lists — playing excluded games while using bonus funds may void withdrawals.
• Using strategies aimed solely at clearing wagering requirements (for example highly correlated hedge bets or specific pattern play) may be considered abuse.
• Failure to comply with promotion-specific rules may lead to forfeiture of bonuses and associated winnings.
• Promotional eligibility may be restricted to one account per person, household, payment method or IP address.

We recommend always reading the specific promotion terms before participating. If you have questions about an active bonus we tested support response times and found clear replies when screenshots and account references were provided.

9. Game Malfunctions and Error Handling

If a game malfunctions, freezes, or behaves unexpectedly you must not attempt to exploit it. We will investigate any malfunction in collaboration with game providers. Our standard approach is:

• Identify and log the malfunction and affected accounts.
• Pause or roll back affected game runs if feasible and in line with technical possibilities and fairness principles.
• Determine an equitable resolution — this may include restoring balances, voiding bets, or crediting refunds.

Decisions on malfunction outcomes are at our sole discretion after technical review. We tested several simulated malfunction scenarios and found that timely reporting from players (with timestamps and screenshots) greatly improves investigation speed and outcomes.

10. Security, Data Protection and Privacy

We protect your data using industry-standard security measures. Personal and payment data are stored and processed in accordance with applicable data protection laws. We use encryption and secure storage to protect sensitive information. When we process verification documents, data access is strictly limited to authorised personnel and retained only for as long as necessary to comply with legal and regulatory obligations.

11. Responsible Gambling and Self-Exclusion

We are committed to promoting safe play. We encourage players to set deposit limits, loss limits, session reminders and to use our self-exclusion options if needed. You may request temporary suspension or permanent account closure at any time.

• Self-exclusion periods: short-term (7 days), medium-term (30 days), long-term (6–12 months) or permanent — options are available and will be applied once set.
• Deposit and wagering limits can be adjusted through your account or with support assistance.
• If you or someone you know has a gambling problem, seek help from local counselling and support services; we can provide contacts on request.

12. Breaches, Suspensions and Account Closure

If you breach these Rules, or if we suspect abuse, fraud or criminal behaviour, we may take the following actions:

• Suspend your account pending investigation.
• Withhold or freeze funds temporarily while we validate transactions.
• Cancel bets or void winnings tied to fraudulent or abusive activity.
• Close accounts and refuse future service.
• Report criminal activity to law enforcement where required.

In many cases we will inform you of a suspension and provide instructions for next steps. Cooperation from players helps us conclude investigations faster. If you disagree with a decision, use the complaints procedure described below.

13. Complaints and Dispute Resolution

If you have a complaint about gaming outcomes, payments, verification or account actions, follow this process:

1. Contact our support team and provide your account ID, a clear description of the issue and any supporting evidence (screenshots, timestamps, transaction records).
2. We will acknowledge receipt and provide a reference number for your complaint.
3. We aim to resolve routine queries within a few business days; complex disputes may require extended technical or third-party review.
4. If you remain unsatisfied after internal review, the complaint may be escalated to the appropriate regulator or independent dispute resolution body where available.

14. Changes to These Rules

We reserve the right to amend these Rules at any time for reasons including legal compliance, improving customer service, or operational requirements. When material changes are made, we will publish the updated rules on the platform and, where practical, notify affected players. Continued use of your account after changes are published constitutes acceptance of the updated Rules.

15. Examples and Practical Scenarios (What We Tested)

To provide clarity we include examples based on tests and real-world scenarios we reviewed:

Example 1: Duplicate Account

A player opened multiple accounts from the same device and attempted to use duplicate welcome bonuses. Our systems detected correlated identifiers and payment overlap. Result: bonuses were voided, accounts merged or closed and winnings cancelled. Lesson: one account per person is permitted unless approved by support.

Example 2: Card Deposit Withdrawal Rule

A player deposited by card and immediately requested a withdrawal. Because card deposits in our tests required a higher playthrough (for AML compliance) the withdrawal was held until playthrough and ID verification were complete. Result: after documentation and required wagering the withdrawal was processed. Lesson: check playthrough requirements tied to your deposit method.

Example 3: Game Malfunction

During a live slot update a game displayed an incorrect multiplier. Players who noted the error reported it. After collaboration with the game provider we credited affected accounts and voided suspicious wins that were attributable to the bug. Lesson: report malfunctions immediately and avoid exploiting anomalies.

16. Quick Reference Table

17. Final Notes from Our Testing Team

We tested multiple aspects of The Pokies 114 platform to ensure the rules are practical and enforceable. Our results show that transparency, timely verification and clear promotional terms reduce disputes and improve player satisfaction. To avoid delay or inconvenience:

• Ensure your account details are accurate.
• Respond promptly to verification requests.
• Read promotion-specific terms before opting in.
• Report malfunctions and suspicious activity immediately with evidence.

The Rules above are intended to provide a comprehensive operational and legal framework for safe, fair and compliant play on The Pokies 114. If you need further clarification or support, please contact customer support via the platform support channels and reference this Rules page in your correspondence.

Thank you for reading — play responsibly.